Detailed information about our return processes and conditions
ShipyShip provides only receiving, inspection, and storage services for incoming returns (from Amazon or end users). We accept no legal or financial liability for the content, condition, or resalability of returned items.
Clients are required to notify ShipyShip of expected returns in advance via our system. Unnotified returns may be rejected or subject to additional processing fees.
Return acceptance, inspection, and relabeling are billed according to our current pricing. All shipping and customs costs resulting from returns are strictly the responsibility of the client.
ShipyShip accepts no liability for returns arriving damaged at our warehouse. The condition will be photographed and reported to the client; compensation for damages is strictly a matter between the client and the carrier or end consumer.
If no action is taken by the client within 30 days regarding returned items (instruction for reshipment or disposal), ShipyShip reserves the right to unilaterally dispose of the items.
For questions about your return process, you can reach us at support@shipyship.com or +1 (650) 223-4116.
