Frequently Asked Questions
Find answers to common questions about our prep center and logistics services.
Getting Started
How do I get started with ShipyShip?
Create an account in our portal and your customer ID plus address details will be assigned.
What is a suite number?
It is your unique identifier used to route inbound shipments to your account.
How long does it take to process inventory?
Standard processing time is 1-3 business days after delivery.
Services & Pricing
What services do you offer?
We offer FBA prep, wholesale prep, labeling, online arbitrage support and FBM fulfillment.
How is pricing calculated?
Pricing depends on the services you need and may be billed per unit, pallet or shipment.
Do you offer volume discounts?
Yes. We have custom volume pricing for high-volume sellers.
Shipping & Receiving
Where should I send my inventory?
Send inventory to the warehouse address assigned in your account using your unique customer ID.
Which carriers do you use?
We work with UPS, FedEx, DHL, USPS and other suitable carriers.
Can you receive pallets and containers?
Yes. We can receive LTL pallets, full truckloads and containers.